Repair Request / RMA and Repair Status

The following steps are required to ensure a smooth processing of your return:

1. Customer/sender: Fill out the Repair Request below to register your return.
2. dSPACE: Register the return. Send the return note with RMA number to the customer/sender.
3. Customer/sender: Package the product and send it to dSPACE with the return slip. Attention: Only registered returns can be processed.
4. dSPACE: Process the return. 

Conditions for returning/repairing products

• Use the return slip for the registration of returned goods.
• Enter the reason for the return, otherwise a return cannot be processed.
• Enclose the return slip and attach the address label to the outside of the package. 
• If you are sending the product for repair, we will check whether a repair is possible. If the product cannot be repaired, we will charge a handling fee for the inspection costs. If the product can be repaired, you will receive a quote for the estimated repair costs. We will repair the product only after we received your written order in accordance with our quote.