Information for Data Subjects (Customers) about the Direct Collection of Data (Art. 13 of the GDPR)
Support Request


dSPACE GmbH, Rathenaustrasse 26, 33102 Paderborn (Germany)

+49 5251 1638-0,,

Legal Representative:

Carsten Hoff, phone: +49 5251 1638-0,,

Data Protection Officer:

Matthias Schütz, phone: +49 331 971899-61, e-mail:

Information About the Data Processing:

Aim of the Data Processing:

Collecting personal data (log files) for processing of support requests

Legal Basis for the Data Processing:

Pursuant to Art. 6(1)(b) of the GDPR, the processing is necessary for the performance of a contract or in order to take steps prior to entering into a contract.

Categories of Recipients:

Internal (internal department (support))

Data Transfer to a Third Country:

There is no intention to transfer data to a third country.

Additional Obligations to Provide Information

Duration for which Personal Data is Stored:

Personal data is deleted as soon as the purpose for which it was collected no longer exists, unless there is an obligation to store this data.

Rights of the Data Subjects:

The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed (Art. 15 of the GDPR), the right to rectification (Art. 16 of the GDPR), the right to erasure (Art. 17 of the GDPR), and right to restriction of processing (Art. 18(1) of the GDPR). Furthermore, you have the right to object to the processing of personal data (Art. 21 of the GDPR) as well as a right to data portability (Art. 20 of the GDPR)

If you want to make use of these stated rights, contact our data protection supervisor listed above.

Right to Lodge a Complaint:

You have a right to lodge a complaint with a supervisory authority.

Obligation to Provide Personal Data:

You are not obliged to provide personal data.

Automated Decision-Making

We do not use automated decision-making or profiling.

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