Category |
Description |
S1
Major Service Availability & Privacy Issues |
- Security or privacy incident
- Service unreachable and monitoring indicates service is down
- Entire service not functional
- Multiple users affected
- No workaround known
|
S2
General Service Availability Issues |
- Core functionality of individual or single SIMPHERA apps not available
- Incorrect data, data loss and false positive or non-deterministic test results of tests that were already working in the past
- Multiple users affected
- No workaround known
|
A1
High Priority/Urgent Functional Issues |
- Partial functionalities of individual SIMPHERA apps do not work
- Individual users affected
- No work blocker
- Problems during commissioning of new projects
- If applicable: Monitoring indicates service is up
|
A2
Handling Questions, Suggestions, Minor Issues, Annoyances |
- Suggestions, questions, minor issues, annoyances
- Workaround possible
- No work blocker
|