Support Request Categories for SIMPHERA

Category Description
S1
Major Service Availability & Privacy Issues
  • Security or privacy incident
  • Service unreachable and monitoring indicates service is down
  • Entire service not functional
  • Multiple users affected
  • No workaround known
S2
General Service Availability Issues
  • Core functionality of individual or single SIMPHERA apps not available
  • Incorrect data, data loss and false positive or non-deterministic test results of tests that were already working in the past
  • Multiple users affected
  • No workaround known
A1
High Priority/Urgent Functional Issues
  • Partial functionalities of individual SIMPHERA apps do not work
  • Individual users affected
  • No work blocker
  • Problems during commissioning of new projects
  • If applicable: Monitoring indicates service is up
A2
Handling Questions, Suggestions, Minor Issues, Annoyances
  • Suggestions, questions, minor issues, annoyances
  • Workaround possible
  • No work blocker

Related Topics
Tags
Date 2021-06-23
소프트웨어 타입 Test Automation Software
제품군 SIMPHERA
인포메이션 타입 참고정보
인포메이션 카테고리 Troubleshooting

혁신을 추진하세요. 항상 기술 개발의 동향을 주시해야 합니다.

저희 전문 지식 서비스에 가입하세요. dSPACE의 성공적인 프로젝트 사례를 확인해 보세요. 시뮬레이션 및 검증에 대한 최신 정보를 받아보세요. 지금 바로 dSPACE 다이렉트(뉴스레터)를 구독하세요.

Enable form call

At this point, an input form from Click Dimensions is integrated. This enables us to process your newsletter subscription. The form is currently hidden due to your privacy settings for our website.

External input form

By activating the input form, you consent to personal data being transmitted to Click Dimensions within the EU, in the USA, Canada or Australia. More on this in our privacy policy.