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FAQ 413: Platform Suddenly Not Accessible


The platform is suddenly no longer accessible, even though the connection worked before.

The dSPACE log file contains error messages with the following information:

Cannot obtain access privileges for hardware device with serial number:#######.

Internal error. dSPACE Support information: Operation failed. The host is not registered to this device.
Internal error. dSPACE Support information: Operation failed. The host with ID 0/0 is not registered with this device.

Internal error. dSPACE Support information: Failed to change access restriction.
Could not get the access level for starting online calibration or measurement on device [PlatformName]. Another user might have exclusive access.

Why do these problems occur and how can I prevent them?


Date 2018-03-26
Product Type Compact Systems, Modular Systems
Hardware Type PHS Hardware, Off-the-Shelf Systems
Software Type Experiment and Visualization Software, Test Automation Software
Product AutomationDesk, ControlDesk, DS1007 PPC Processor Board, MicroLabBox, SCALEXIO, SCALEXIO Processing Unit, VEOS
Information Type Frequently Asked Questions
Information Category Troubleshooting
dSPACE Release 2016-A, 2015-B, 2015-A, 2014-B, 2014-A, 2013-B, 2013-A, Prior to 2013-A
Keywords Ethernet connection lost