FAQ 413: Platform Suddenly Not Accessible
Question
The platform is suddenly no longer accessible, even though the connection worked before.
The dSPACE log file contains error messages with the following information:
Cannot obtain access privileges for hardware device with serial number:#######.
Internal error. dSPACE Support information: Operation failed. The host is not registered to this device.
or
Internal error. dSPACE Support information: Operation failed. The host with ID 0/0 is not registered with this device.
Internal error. dSPACE Support information: Failed to change access restriction.
Could not get the access level for starting online calibration or measurement on device [PlatformName]. Another user might have exclusive access.
Why do these problems occur and how can I prevent them?
Answer
| Date | 2019-01-31 |
| Product Type | Compact Systems, Modular Systems |
| Hardware Type | PHS Hardware, Off-the-Shelf Systems |
| Software Type | Experiment and Visualization Software, Test Automation Software, Bus and Network Software, ECU Interface Software, Simulation Software |
| Product | AutomationDesk, ControlDesk, DS1007 PPC Processor Board, MicroLabBox, SCALEXIO, SCALEXIO Processing Unit, VEOS |
| Information Type | Frequently Asked Questions |
| Information Category | Troubleshooting |
| dSPACE Release | 2016-A, 2015-B, 2015-A, 2014-B, 2014-A, 2013-B, 2013-A, Prior to 2013-A |
| Keywords | Ethernet connection lost |