FAQ 413: Platform Suddenly Not Accessible

Question

The platform is suddenly no longer accessible, even though the connection worked before.

The dSPACE log file contains error messages with the following information:

Cannot obtain access privileges for hardware device with serial number:#######.

Internal error. dSPACE Support information: Operation failed. The host is not registered to this device.
or
Internal error. dSPACE Support information: Operation failed. The host with ID 0/0 is not registered with this device.

Internal error. dSPACE Support information: Failed to change access restriction.
Could not get the access level for starting online calibration or measurement on device [PlatformName]. Another user might have exclusive access.

Why do these problems occur and how can I prevent them?

Answer

Tags
Date 2019-01-31
Product Type Compact Systems, Modular Systems
Hardware Type PHS Hardware, Off-the-Shelf Systems
Software Type Experiment and Visualization Software, Test Automation Software, Bus and Network Software, ECU Interface Software, Simulation Software
Product AutomationDesk, ControlDesk, DS1007 PPC Processor Board, MicroLabBox, SCALEXIO, SCALEXIO Processing Unit, VEOS
Information Type Frequently Asked Questions
Information Category Troubleshooting
dSPACE Release 2016-A, 2015-B, 2015-A, 2014-B, 2014-A, 2013-B, 2013-A, Prior to 2013-A
Keywords Ethernet connection lost

Drive innovation forward. Always on the pulse of technology development.

Subscribe to our expert knowledge. Learn from our successful project examples. Keep up to date on simulation and validation. Subscribe to/manage dSPACE direct and aerospace & defense now.

Enable form call

At this point, an input form from Click Dimensions is integrated. This enables us to process your newsletter subscription. The form is currently hidden due to your privacy settings for our website.

External input form

By activating the input form, you consent to personal data being transmitted to Click Dimensions within the EU, in the USA, Canada or Australia. More on this in our privacy policy.