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FAQ 413: Platform Suddenly Not Accessible

Question

The platform is suddenly not accessible anymore, even though the connection worked before.

This FAQ applies only to dSPACE Releases 2016-A and older. It also applies only to SCALEXIO, DS1007, MicroLabBox, and VEOS.

The dSPACE log file contains error messages with the following information:

Cannot obtain access privileges for hardware device with serial number:#######.

Internal error. dSPACE Support information: Operation failed. The host is not registered to this device.
or
Internal error. dSPACE Support information: Operation failed. The host with ID 0/0 is not registered with this device.

Internal error. dSPACE Support information: Failed to change access restriction.
Could not get the access level for starting online calibration or measurement on device [PlatformName]. Another user might have exclusive access.

Why do such problems occur and how can I prevent them?

Answer

Tags

Date 2017-06-15
Software Type Experiment and Visualization Software, Test Automation Software
Product AutomationDesk, ControlDesk, DS1007 PPC Processor Board, MicroLabBox, SCALEXIO, SCALEXIO Processing Unit, VEOS
Type Frequently Asked Questions
Information Category Troubleshooting
dSPACE Release 2016-A, 2015-B, 2015-A, 2014-B, 2014-A, 2013-B, 2013-A, Prior to 2013-A
Keywords Ethernet connection lost