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FAQ 413: Platform Suddenly Not Accessible


The platform (SCALEXIO, DS1007, MicroLabBox, or VEOS) is suddenly not accessible anymore, even though the connection worked before.

The dSPACE log file contains error messages with the following information:

Cannot obtain access privileges for hardware device with serial number:#######.

Internal error. dSPACE Support information: Operation failed. The host is not registered to this device.
Internal error. dSPACE Support information: Operation failed. The host with ID 0/0 is not registered with this device.

Internal error. dSPACE Support information: Failed to change access restriction.
Could not get the access level for starting online calibration or measurement on device [PlatformName]. Another user might have exclusive access.

Why do such problems occur and how can I prevent them?



Date 2017-06-15
Produkttyp Kompakte Systeme, Modulare Systeme
Hardware-Typ PHS-Hardware, Standardsysteme
Software-Typ Experimentier- und Visualisierungssoftware, Testautomatisierungssoftware
Produkt AutomationDesk, ControlDesk, DS1007 PPC Processor Board, MicroLabBox, SCALEXIO, SCALEXIO Processing Unit, VEOS
Informations-Typ FAQ (Häufig gestellte Fragen)
Informationskategorie Problembehandlung
dSPACE Release 2016-A, 2015-B, 2015-A, 2014-B, 2014-A, 2013-B, 2013-A, Bis 2013-A
Keywords Ethernet connection lost