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FAQ 413: Platform Suddenly Not Accessible

Question

The platform is suddenly no longer accessible, even though the connection worked before.

The dSPACE log file contains error messages with the following information:

Cannot obtain access privileges for hardware device with serial number:#######.

Internal error. dSPACE Support information: Operation failed. The host is not registered to this device.
or
Internal error. dSPACE Support information: Operation failed. The host with ID 0/0 is not registered with this device.

Internal error. dSPACE Support information: Failed to change access restriction.
Could not get the access level for starting online calibration or measurement on device [PlatformName]. Another user might have exclusive access.

Why do these problems occur and how can I prevent them?

Answer

Tags
Date 2018-03-26
Produkttyp Kompakte Systeme, Modulare Systeme
Hardware-Typ PHS-Hardware, Standardsysteme
Software-Typ Experimentier- und Visualisierungssoftware, Testautomatisierungssoftware
Produkt AutomationDesk, ControlDesk, DS1007 PPC Processor Board, MicroLabBox, SCALEXIO, SCALEXIO Processing Unit, VEOS
Informationstyp FAQ (Häufig gestellte Fragen)
Informationskategorie Problembehandlung
dSPACE Release 2016-A, 2015-B, 2015-A, 2014-B, 2014-A, 2013-B, 2013-A, Bis 2013-A
Keywords Ethernet connection lost